- Q: My order status says “Pending Verification”; what does that mean?
- Q: What are your retail hours?
- Q: Why must you be at least 21 years old to purchase even rifle ammunition from you?
- Q: Do you offer any quantity or volume discounts?
- Q: What does “Hand Pick” mean?
- Q: Do you have any dealers in my area on file already?
- Q: What is a C&R/Curio & Relic/03 license?
- Q: What forms of payment do you accept?
- Q: I tried to order, but my credit card was declined. Why?
- Q: How can I figure out the shipping costs before placing my order?
- Q: What states are you currently collecting sales tax for?
- Q: How will I know when my order has shipped? Will I get a tracking number?
- Q: How do I know if I am complying with my local and state laws?
- Q: Can you ship outside of the U.S.?
- Q: How can I cancel my order?
- Q: If I am unhappy with my purchase, what can I do?
Q: My order status says “New”; what does that mean?
A: Some orders that we receive must first be double-checked to ensure that it was placed correctly. We check location for ammo orders, FFLs for firearm orders, and to make sure that restricted items (i.e high-capacity magazines) are not being shipped into states that forbid them. Most times, when an order moves out of this status, it is getting ready to ship.
Q: Why must you be at least 21 years old to purchase even rifle ammunition from you?
A: It is AIM’s policy that you must be at least 21 to receive any ammunition from us. We have had problems in the past with what is considered long gun ammo and what is considered handgun ammo in some states, so as of now we only ship ammunition to those above 21.
Q: Do you offer any quantity or volume discounts?
A: Yes. Quantity/volume discounts are unique to each item and are posted online if available. Sometimes, unpublished discounts may apply when making a large enough purchase. Please call us toll-free 888-748-5252 to email us at [email protected] for more details.
Q: What does “Hand Pick” mean?
A: We may offer a $10 handpick option on many of our firearms. If you choose this option, our shipping staff will take the time to examine 5 of the same item ordered and then choose the cosmetically best one of the 5. This does not mean you will get a completely better condition. For example: handpicking a very-good Swiss K31 will not necessarily give you an Excellent condition Swiss K31. We can handpick for certain manufacturers, dates, and other details subject to availability. Such requests must be made over the phone and may not be available in some circumstances.
Q: Do you have any dealers in my area on file already?
A: AIM has created a simple way to locate a dealer in your area who is willing to process a firearm(s) transfer via the AIM FFL Dealer Network. Each of the FFL dealers in the network has already agreed to transfer firearms to you, the consumer, for a specified fee(s). Simply locate a dealer in your area, carefully review the dealer’s terms and fees and then complete your order. The firearm(s) will be shipped to the business address of the dealer with your name and contact number attached.
Q: What is a C&R/Curio & Relic/03 license?
A: A type 03 Curio and Relic (C&R) license is a type of Federal Firearms License (FFL) issued by the Bureau of Alcohol, Tobacco, and Firearms (ATF). C&R holders may receive certain eligible firearms directly to their door but DOES NOT permit the holder to deal firearms or act as a transfer agent.
Orders can be picked up Monday through Friday from 10am – 6pm and Saturdays from 10am - 4pm in our showroom. For firearms you must bring your driver’s license with you and it must contain your current address.
You must be a resident of Ohio and at least 21 years of age to pickup Handguns, Frames/Receivers, and Pistol Grip Only Shotguns.
You must be at least 18 years of age to purchase Long guns (Rifles and shotguns).
Q: What forms of payment do you accept?
A: We accept American Express, Visa, Mastercard, Discover, cashier’s check, or money order. Your credit card will be authorized immediately upon order placement.
- Please Note: If using a prepaid card (e.g. Visa or Mastercard Gift card), most likely you must register the card for online purchases. Contact the card issuer for instructions on how to do so.
- We can only hold a credit card order for 7 days. After 7 days, we must process the order, or it will be canceled. You may reorder at your convenience.
If you want to pay with a cashier’s check or money order, we ask that you call us toll-free 888-748-5252 and actually place an order with us that way we can provide you an exact total and an order number you can reference on the check.
Q: I tried to order, but my credit card was declined. What do I do?
A: If you contact your card issuer, they can tell you why the card was declined. Often it is because the billing address or card number/expiration/CVV was entered incorrectly. The card issuer can also stop the transaction if they suspect it was fraudulent. Your card issuer can assist you with any problems you may encounter.
Your credit card will be authorized immediately upon order placement, but if the card is declined, the authorization will be voided. You must contact your card issuer to resolve the problem.
Q: How can I figure out the shipping costs before placing my order?
A: The best way to calculate shipping costs is to build an order in your shopping cart and start the checkout process. You will be able to see shipping costs before you have to provide payment information.
Q: What states are your currently collecting sales tax for?
A: Currently we must collect sales tax for the following states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Q: How will I know when my order has shipped? Will I get a tracking number?
A: If your email address is on file, you should get a shipping notice and tracking number emailed to you automatically once your order has shipped. If your order is going to a dealer you and the dealer will receive an email with the shipping notice and tracking number.
Q: How do I know if I am complying with my local and state laws?
A: It is up to EACH INDIVIDUAL to ensure that your purchase will not violate your local or state laws. For best results, consult any applicable local/state ordinances, your state Attorney General’s office, or a qualified attorney.
Q: Can you ship outside of the U.S.?
A: The exportation of firearms, ammunition, and firearm accessories is heavily regulated in the U.S., and we are not an exporter, so we cannot ship any of our products outside the U.S. We cannot ship to a freight forwarder who then ships outside the U.S. either.
Q: How can I cancel my order?
A: AimSurplus does not guarantee any order can be cancelled after it is placed. If a mistake in ordering does happen, contact us as soon as possible after it was placed. No order will be cancelled after being sent to our warehouse for shipping. If the order cannot be cancelled, you must follow all the procedures for returns (see below).
Q: If I am unhappy with my purchase, what can I do?
A: We make every effort to fulfill your order correctly, completely and with the utmost care and concern. However, we do realize that sometimes returns are unavoidable. Return requests are submitted through your account on our website. If you need to return an item please read the following guidelines:
All returns must be made within 30 days of the invoice date. Please take the time to inspect your item within 30 days of receiving it. Returns made after 30 days will be refused.
No returns for ammunition or NFA items will be approved.
Any newly manufactured item should be returned to the manufacturer for exchange. In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty. When in doubt, please contact the manufacturer first to make arrangements for the return.
Returns are handled in the order received. Depending upon season, volume of business or product availability, you may experience a short delay in processing your return.
All refunds will be less a 3% credit card processing fee, unless waived due to an error in fulfilling your original order properly.
All returns are subject to inspection or testing at our facility. If we deem the product to be satisfactory and as advertised, the total refund could be less a 15% restocking fee.
All accessories originally shipped with the item must be returned with the item (including magazines, etc.) to receive a full refund.
Return shipping charges will not be refunded.
Returned items should be sent using Ground service through any carrier. COD packages will be refused. Charges incurred from shipping centers will not be reimbursed.
If you have any questions about a Return and/or Exchange, please email [email protected] or call Toll Free 1-888-748-5252.